Help · Signing a document you received
The code is not arriving
What to check when the six-digit access code does not reach you.
Updated 19 October 2026
The code is sent by the channel the sender chose: email, SMS or WhatsApp. The signing page tells you which.
Email code
- Check your spam, junk and promotions folders.
- Search your inbox for "LulaSign".
- It goes to the same address the invitation was sent to.
SMS code
- Check that your phone has signal and can receive messages.
- The code goes to the number the sender entered. If it is wrong, ask the sender to correct it.
WhatsApp code
- You need to confirm WhatsApp consent on the signing page first.
- The number must be registered on WhatsApp.
Still nothing?
- Wait a minute, then use the Resend button on the signing page. Codes expire after a few minutes, so always use the newest one.
- LulaSign never switches channel on its own. If you cannot receive codes on the chosen channel, the sender has to change it.
- Choose Need help with this request? at the bottom of the code page and pick My verification code is not arriving. Do not include any code in your message.
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