Contact support
Raise a support request, link it to a request or payment, and follow the replies.
Signed in
Open the menu at the top right and choose Support, then Create support request.
- Choose a Category, such as payment, usage, signing, document, account or technical.
- Write a Subject and describe what happened: what you did, what you expected, and what you saw instead.
- Attach screenshots if they help. You can attach up to five files.
- Send it. You can follow every reply on the same page, and LulaSign emails you when support replies. Waiting for you means support needs an answer from you.
To link a ticket to a request, open the request and choose Get help with this request under More actions. Support then sees exactly which request you mean.
Signing a document
If you are signing and something is wrong, click Lula, the pen at the right edge of the signing page, and choose Message the sender's team. Your message goes to the sender's support team, and you do not need an account. (Before the document opens - while you enter your code, or if the link has expired - use Need help with this request? at the bottom of the page instead.)
Not signed in
Use the contact page on the LulaSign website.
Before you write
Ask Lula first. It can check your request or account and often tells you what to fix straight away.